Terms of Sale

Please review VIBCO Vibrators Terms of Sale. Please contact VIBCO with questions or for further information. All VIBCO vendors should be sure to review our VIBCO Vibrators Standard Terms

1.1 Prices

All prices, terms and conditions are subject to change without notice. Prices do not include state sales tax, excise tax or any other government charge upon production, sale or shipment of goods, now imposed or hereafter becoming effective, which shall be added when, as and if applicable. 

1.2 Terms of Payment

VIBCO accepts payment by VISA, MasterCard, American Express or Discover Card credit cards.

• Otherwise, payment terms are Net 30 Days on standard items with credit application approval.
• On special items or custom orders, payment terms are as follows: 1/2 due at the time the order is placed, 1/2 due upon shipment of order (or 1/2 due net 30 days from day of shipment with approved credit). Please reference paragraph 1.6 for Return Terms. Electronic and Specialty items and custom orders are non-returnable.
• A 1.5% per month service charge applies to all invoices over 30 days. After 90 days, collection fees will be charged to the customer and all allowed discounts on the invoice are cancelled.
• Overpaid amounts will be set off against open invoices or outstanding past-due balances.  

1.3 Free 10-Day Trial Units

VIBCO will supply a trial unit for 10 days on any standard model, subject to availability and VIBCO approval of the customer’s application. The customer is responsible for all freight charges to and from the VIBCO factory. A 10% restocking charge applies to any product kept by the customer after the 10-day trial expires, unless otherwise agreed to by VIBCO.  After 30 days, permission from VIBCO is needed to return a trial unit for credit. All trial units are supplied F.O.B. Wyoming, Rhode Island. The cost of repair of any damage or reconditioning to trial units (other than normal repainting) will be charged to the customer.

1.4 Ordering Spare Parts

Spare parts should only be ordered direct from the factory or an authorized distributor. Provide the following data when ordering:

From the name plate:

• Type & serial number of unit

From the spare parts list:

• Reference Part number
• Description
• Number of pieces required

Shipping:

• Specify shipping address
• Specify shipping method (truck, airfreight, etc.)

1.5 Errors, Shortages Or Complaints

Complaints regarding product(s) received or errors should be made within 5 days of receipt of product(s). Clerical errors are subject to correction.  VIBCO reserves the right to ship partial shipments in order to provide the most timely service.

1.6 Returns

10 Day Trial Returns

No product may be returned to the factory without a written Returned Goods Authorization Number (RGA) from VIBCO. Shipping charges must be prepaid by the customer, no COD's will be accepted.  Other items returned to stock are subject to repair costs (if any) and a restocking charge are as follows:

The customer is responsible for all freight charges to and from the VIBCO factory.  A 10% restocking charge applies to any product kept by the customer after the 10-day trial expires, unless otherwise agreed to by VIBCO. After 30 days, permission from VIBCO is needed to return a trial unit for credit. All trial units are supplied F.O.B. Wyoming, Rhode Island. The cost of repair of any damage or reconditioning to trial units (other than normal repainting) will be charged to the customer.

All Other Returns

• Custom, Made-to-order or Special Order items are non-returnable, non-refundable
• Electrical/Electronic components are non-returnable, non-refundable
• Fabricated Components are non-returnable
• If returned within 30 days from the date of purchase, the restocking charge is 10% of the invoice; (item must arrive at Wyoming, RI factory location within 30 days from the date shipment arrived at order destination address)
• If returned after 30 days, the restocking charge is 25% of the invoice (item must arrive at Wyoming, RI factory location within 90 days from the date shipment arrived at order destination address); or
• No items will be accepted or credited after 90 days, unless otherwise agreed to by VIBCO.

All return shipments must clearly show the RGA number, the customer name and address and include VIBCO's original invoice number to insure proper credit. Returns are credited as in-house credit for use on future purchases of equipment from VIBCO unless otherwise agreed to by VIBCO.

1.7 Revision/Cancellation of Orders

Standard Orders
Standard Orders must be revised or canceled in writing. Notifications of cancellation or revision must be emailed to orders@vibco.com or faxed to 401-539-2584.

Custom, Made-To-Order or Special Order Items
Orders for equipment built to specifications or special order are nonreturnable and non-refundable, unless otherwise agreed to in writing by VIBCO. Customer is liable for complete price of custom, made-to-order or special order items upon order placement unless otherwise agreed to by VIBCO.

1.8 Freight Claims/Charges & Assessments

If a shipment arrives damaged in transit, the customer must file a claim with the carrier immediately. All parts sold by VIBCO are F.O.B./EXWORKS Wyoming, Rhode Island and ships standard ground service unless otherwise specified by the customer.

Vibco does not pay for expedited freight. All expedited freight requests must be accompanied by a freight carrier account number (ie UPS/Fedex number) or credit card which will be charged prior to shipment. VIBCO is not responsible for freight rates charged by carriers.

If Vibco receives chargebacks or assessments on shipments due to incorrect account numbers or incorrect addresses the customer will be responsible for those fees incurred. Vibco will send out a freight-only invoice for the assessed charges.

1.9 Responsibility

We are not responsible for delays resulting from strikes, accidents, negligence of carriers or other causes beyond our control.

1.10 Product Changes

VIBCO reserves the right to make changes to patterns, design or materials at any time without prior notification or obligation to make corresponding changes in previous models.